Legal Notices

Introduction


The use of this website is subject to the following Terms and Conditions. By accessing this Website and/or placing an order you agree to be bound by the Terms and Conditions set out below.

These terms of use are a legal agreement between us and describe the terms and conditions applicable to your use of our website and the services we offer including the sale of retail goods to consumers. You must read, agree with and accept all of the terms and conditions contained in this agreement and our Privacy Policy.

This agreement includes those terms and conditions expressly set out below and those incorporated by reference. We strongly recommend that you also access and read any other information contained on other pages or websites referred to in this notice, as they may contain further terms and conditions that apply to you. Please also refer to our Privacy Policy.

New Customer


You may browse our website without registering but will need to become an online customer with us in order to purchase any goods via our website. When you become an online customer your username will be your valid email address and you will be asked to input a password.

You are responsible for all actions taken under that username, whether by you or any other person. It is your responsibility to keep your username and password safe. You should not disclose or transfer your username or password to any other person and you must notify us immediately if you become aware of any unauthorized use of your username or password.

You warrant, represent and undertake that any information, which you provide when you register as a user, shall be up to date, true and accurate in all respects, and you agree to notify us immediately of any changes to such information.

You can e-mail any changes in your details to us using our online form or online once logged in, via the 'my account' section.

Placing an Order


The prices displayed on this Site are quoted in UK sterling, and are only valid and effective in the UK. Payments can only be made in UK sterling.

We reserve the right at all times and at our sole discretion to refuse to accept any orders.

If a product becomes unavailable after an order has been placed, we will inform you within 3 days of the order date, as to its expected arrival.

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. A contract between you and Coochi Limited for the sale of our products will only exist once your order has been accepted, processed and dispatched.

Your credit or debit card will be charged when your order is completed on the website. We will confirm your order on receipt of cleared funds, by emailing you to confirm that your order has been accepted.

Your right to cancel


You may cancel the contract without reason before the expiry of 7 working days from the date of receipt of goods. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days. You will be required to return the products in question to Coochi Limited in perfect condition, unused and in their original packaging.

Please note that if your order has been processed we are unable to cancel it and therefore return costs are at your expense.

Order and Returns Information


We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to offer a refund or an exact replacement for your return, provided it is in fully resaleable condition, and returned within 14 days of delivery. If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item.

Your refund or replacement will be processed as soon as possible, and you will be refunded in full within 30 days. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods. It is not possible for us to refund the original cost of delivering the item/s.

To return goods, phone Coochi on 0845 505 3380 or contact us using our online form to register your return and arrange for the goods to be returned by first class registered post to:

Coochi Ltd
Ground Floor Flat
105 Chesterfield Road
Bristol BS6 5DS
UNITED KINGDOM

This returns policy is in addition to your statutory rights, which will remain unaffected.

Goods Information


We have made all reasonable efforts to accurately display the size, colour, and shape of the goods for sale on www.coochico.com. Colours in particular may differ due to your own computer visual settings and hardware.

All products displayed on this website are available only while stocks last. Prices and availability of goods is subject to change without notice.

Complaints Procedure


We aim to satisfy the requirements of all of our customers as efficiently as we can, but we do realise that at times things may go wrong. When they do we will put them right as soon as possible. If you have a complaint please contact us using our online form.

Trademarks / Copyrights / Restrictions


This website and all materials on it, including, but not limited to, images, are the sole property of Coochi Limited and are protected from unauthorised copying and dissemination by copyrights law, trademark law. You may not reproduce, republish, upload, post, transmit, or distribute in any way whatsoever any materials from www.coochico.com without the prior written permission of Coochi Limited.

Acceptable Use


You acknowledge that you are responsible for all communications sent via or to this website and agree your use of this website for private, proper and lawful purposes only.

You will not carry out any act or omission or procure any act or omission which would:
- damage, delay, interrupt or impair the use of this website or its software;
- Cause any illegal, offensive, defamatory material to be placed on or associated with this website;
- Be in breach of any copyright, trade mark, privacy, confidence, or any other third party right; or
- Cause any inconvenience, its employees, servants, agents, software and other suppliers or any other third party (including, without limitation, creating or procuring software viruses, chain letters, unsolicited communications and 'spam').

In the event that you breach any of these Terms and Conditions, you will indemnify and keep indemnified Coochi Limited, employees, servants, agents, professional advisors, suppliers and affiliates from time to time against all damages, losses, claims, costs, charges, awards, orders, judgments and other liabilities suffered or threatened as a result of a breach of these conditions.

Indemnity


You agree to indemnify and hold us and our affiliates and agents and our and their respective officers, directors and employees harmless from any claim or demand, including legal fees, made by any third party due to or arising out of your breach of this agreement or your violation of any law or rights of a third party.

Termination and Suspension


We may immediately issue a warning, suspend or terminate your registration and deny your access to all or part of the website or refuse to provide our services to you without notice if:
  1. You are in breach of any part of this agreement.
  2. We cannot, for any reason, verify or authenticate any information you provide to us.
  3. We believe that your actions may cause legal liability for us, you, or any other user.


General


These Terms and Conditions set forth the entire understanding and agreement between us.

We may amend these Terms and Conditions at any time by posting an amended agreement on our website. Any amended Terms and Conditions will govern new user registrations from the date that it is posted and existing users will be bound by the amended agreement after the expiry of 14 days following the date of posting.

Nothing in these Terms and Conditions shall create or be construed to imply any agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between you and us. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.

If any provision of these Terms and Conditions is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in full force and effect.

You cannot assign this agreement but we may assign it at our sole discretion.

Our failure to act with respect to a breach by you or others shall not be considered as a waiver of our right to act with respect to subsequent or similar breaches. Any person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This does not affect any right or remedy generally available to such a third party in law or otherwise.

Governing Law


These Terms and Conditions are governed by and construed in accordance with English law and you agree that the English courts will have exclusive jurisdiction for any dispute under this agreement.

The laws of your country may be different from English law and there may be additional legal requirements for you to use our website or services. You must comply with all applicable local and international laws, statutes, ordinances and regulations regarding your use of our website and services.

We cannot monitor the laws of every country and it is your responsibility to ensure that your use of our website and services is legal.

International payments


For internatinal orders, all payments will be processed in GBP. The international currency amounts displayed are an approximate conversion for each currency, what you will actually pay will depend on the rate for that day with your bank.

We accept any foreign Mastercard and Visa Credit and the Visa debit cards Delta and Electron. We do not accept International Maestro, only Domestic Maestro.

OUR PRIVACY POLICY


Introduction

Coochi promise to protect your privacy by both this privacy policy and your rights under the Data Protection Act 1998. This policy explains why we request personal information, how you can give or refuse your consent, what information we request, and who else may have access to it. The only personal information we will have is that voluntarily supplied by you.

Your personal information

Personal information will be collected and stored by Coochi, with your consent, for the following purposes:
  • To administer your account

  • To supply the products you chose

  • To maintain records

  • To enable third parties to process and manage your information to enable us to provide the services you have requested e.g. processing your credit card

  • For security, administrative and legal purposes

  • To update and enhance the website and the services provided

In such cases where we ask you for personal information, we will inform you of how we intend to use the information and we will ask for your explicit consent.

What information do we collect?

In order to provide you with the services you have requested, Coochi will store the information that you have chosen to give us. We can do this in 2 ways:
  • Directly from you by your registration / order details

  • Indirectly from you by information from your visits to this website (see further information below about Cookies)

The type of information we will collect about you includes;
  • Your name

  • Your address and telephone number

  • Email address

  • Credit / debit card details

We do not hold credit card information ourselves, this is only received by SecureTrading who ensure that your transaction is secure and your credit card details cannot be redirected to anyone other than SecureTrading.

Who else might see my personal information?

Coochi will not share your personal information with any other company.

We are not responsible for the content of the linked websites, and therefore we recommend that you check the privacy policy of those websites to which this website may link. We will share your information where required to do so by relevant legislation, or court orders.

Should Coochi be acquired by another company, customer information may be deemed a transferable business asset, and as such will transfer to the new owners.

What are cookies?

This website deposits certain bits of information called "cookies" in a visitor's computer. A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site's computers and stored on your computer's hard drive. We use cookies to tell us how and when pages in a website are visited and by how many people, and to access your information when you 'sign-in', so that we can provide you with personalised content.

Cookie technology does not collect personal identifiable information; the information collected is in an aggregate, non-identifiable form. The use of cookies is an industry standard, and many major web sites use them to provide useful features for their customers.

Each web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.) If you reject all cookies, you may not be able to receive personalised information on our website.

What if this Privacy Policy changes?

Coochi reserve the right to change this privacy policy from time to time. We may notify you of such changes, but it is your responsibility to check the policy each time you use the site.

Contact Us

If you have any queries or concerns about this website or this policy please contact us using our online form or write to:

Coochi Ltd
Ground Floor Flat
105 Chesterfield Road
Bristol
BS6 5DS
UNITED KINGDOM